This used to be a thing, now I'm seeing it again. I'm trying to add a custom block template and all I'm getting is the spinning "Inserting template..." Is there a fix for this or a work around? I know I can hit the invisible delete button in the top right corner, but this is becoming a pain in the butt - I last saw this a couple of years back, why is it still a thing?

Hi folks! I'm sorry for the trouble. We've determined 2 scenarios cause this behavior: double-clicking to insert the block template inserting multiple block templates in very fast succession We're working to see if we can build a fail-safe into the templates feature so you don't get stuck. I'll keep you posted. For now, using the invisible delete and inserting templates more slowly will help.

Hi!I got the same behavior since few days using Rise !!Impossible to delete the block with the spinning circle. Cancel button does not work as well !

Hi Jean-Pascal, just to let you know, you can delete the block - there's an invisible delete button in the top right corner of the block - you'll see your mouse pointer change - so you can at least get rid of the block and insert a regular non-custom block. I've logged the fault with Articulate support. If you do it too, hopefully it will push it up their priority list! Thanks

I noticed this as well, Crystal. As such, I've come to remind myself to SLOW DOWN when doing this particular operation. I've not had an issues when I remember that.

Hi Crystal, While the two scenarios you mention may consistently cause the insertion of a Block Template to fail, in my experience those are most certainly not the only two failure scenarios. As mentioned in a previous post, our organization exclusively uses Block Templates to create our courses. I work in Rise on average 7 hours per day, and use the insert Block Template function hundreds of times every day. Based on using this function thousands of times per week, and while exercising utmost caution to avoid these two scenarios from occurring, I still get multiple failures. So there is yet another condition causing Block Template insertion failures. From my end it is completely random and follows no pattern whatsoever.

Insert Block Templates failing again | Articulate

18 Replies

Jean-PascalMulo
Community Member
4 years ago
Hi!
I got the same behavior since few days using Rise !!
Impossible to delete the block with the spinning circle. Cancel button does not work as well !
- LuisBalseca-052
  Community Member
  4 years ago
  Hi Jean-Pascal, just to let you know, you can delete the block - there's an invisible delete button in the top right corner of the block - you'll see your mouse pointer change - so you can at least get rid of the block and insert a regular non-custom block.
  
  I've logged the fault with Articulate support. If you do it too, hopefully it will push it up their priority list!
  
  Thanks
Crystal-Horn
Staff
4 years ago
Hi folks! I'm sorry for the trouble. We've determined 2 scenarios cause this behavior:

double-clicking to insert the block template

inserting multiple block templates in very fast succession

We're working to see if we can build a fail-safe into the templates feature so you don't get stuck. I'll keep you posted. For now, using the invisible delete and inserting templates more slowly will help.
- KarinRex
  Community Member
  4 years ago
  I noticed this as well, Crystal. As such, I've come to remind myself to SLOW DOWN when doing this particular operation. I've not had an issues when I remember that.
- KarlMuller
  Community Member
  4 years ago
  Hi Crystal,
  
  While the two scenarios you mention may consistently cause the insertion of a Block Template to fail, in my experience those are most certainly not the only two failure scenarios.
  
  As mentioned in a previous post, our organization exclusively uses Block Templates to create our courses.
  
  I work in Rise on average 7 hours per day, and use the insert Block Template function hundreds of times every day.
  
  Based on using this function thousands of times per week, and while exercising utmost caution to avoid these two scenarios from occurring, I still get multiple failures.
  
  So there is yet another condition causing Block Template insertion failures. From my end it is completely random and follows no pattern whatsoever.
Crystal-Horn
Staff
4 years ago
Hey everyone - a small update for you:

We've fixed the Cancel button so that it removes the broken block. We're working hard to nail down the possible causes and to release a fix. I'll keep you posted!
AlyssaGomez
Staff
4 years ago
Hi everyone! I'm happy to let you know we fixed the issue where inserting a block template would occasionally get stuck in a loading state.

Please let us know if you run into this again!
- Sheri_Matt
  Community Member
  4 years ago
  Hi! I am currently having an issuing with the Block Template. It just keeps saying "Processing Template" and it never completes processing so I am not able to add it. I created a New Block Template and it says it was created but when I go to insert it, I get the Processing Template message when I try to select it.
  - KarlMuller
    Community Member
    4 years ago
    Hi Sheri,
    
    Just click Cancel and try again.
AlyssaGomez
Staff
4 years ago
Hi Sheri!

If you continue having trouble inserting a block template even after cancelling and trying again, please let us know in a case here! Our team is happy to take a closer look.
StevenDavidMeik
Community Member
3 years ago
Yip - having exactly the same issue - even when inserting slowly... block templates just not working
- KarlMuller
  Community Member
  3 years ago
  Inserting Block Templates is working normally for me.
EricSantos
Staff
3 years ago
Hi Steven,

I can confirm Karl's results. I can also insert block templates as expected in Rise 360.

It would be helpful if you could also share a screen recording of what you see on your end. Also, what browser and browser version are you using? We're happy to help!
JeannetKramer
Community Member
2 years ago
Hallo, The problem seems to be back that is mentioned here: I'm trying to add a custom block template and all I'm getting is the spinning "Inserting template..." I can copy old blocks, insert the standard blocks, but I can not add my custom blocks. Can you help?
JeannetKramer
Community Member
2 years ago
I'm using Edge. Version 120.0.2210.89 (Official build) (64-bits)
KellyAuner
Staff
2 years ago
Hi, Jeannet!

Thanks so much for reaching out and detailing what you're seeing. I've opened a support case on your behalf so we can investigate what's going on. You'll be hearing from one of our Support Engineers soon via email!