Forum Discussion
Inserting template gets stuck every time?
I have a course where i have created block templates for reuse throughout the course. This worked one or two times, but now when I chose to add a block and pick my template from the block library, it inserts a "inserting template" section into the course and never finishes.
Funny thing is, I can preview the course and the content shows up. I can go and edit other pages and then come back to this page and sure enough, it's still "inserting template". Block templates don't work for me. What can I do?
115 Replies
Happening here as well.
same.
Happening here too!
Hi everyone,
I'm so sorry for the trouble! We're working on this issue with block templates now, and we'll keep you updated here.
We fixed the issue, and block templates should work normally for you now! Thanks for letting us know.
This issue still isn't fixed. Working in the UK we notice that it happens after 2pm. It works fine in the morning. Seems to be a site use issue.
We reload, clear cache, private browse and all tricks and it still doesn't fix.
HI there,
Anyone having issues with this on Friday and today? It keeps happening today, I have to close my window and try again, it just keeps spinning. Thanks
Update as of 4pm Toronto time, I can't get it to insert at all, even after refreshing and trying again.
Hi Teresa, if you’re still running into this issue, you can try using incognito/private browsing or a different browser to access your course. You can also try clearing your browser cache. If that doesn’t help, please submit a support case using this form so we can work with you directly to fix this issue. Thanks!
I had issues today, found if I deleted and reinserted it worked fine.
Any chance people are still having issues. It works like once every five times. I submitted a case and have a ticket open with Robert. But it can't just be me and my colleague seems to coincidental that it would only be happening to the two of us. Today I successfully inserted it once, then twice the refresh button worked on the browser and now I had to close my window.
Just checking....but I do have a case #02917569 open ...
Usually inserting a block template works just fine, with a very occasional failure. The past week inserting a block from the library has increased to failing about 50% of the time.
Sure, you can delete the block and do it again, but that all adds up as non-productive time when you spend 6 - 7 hours a day in Rise.
Note that this happens across all Rise courses, not just a specific one.
Yes, that was kind of my point, it really is slowing me down it has been happening so much. I did let Robert who has my case # know that it is still happening. But would be good if others let them know how bad it has been the last week or so.
Cheers, thanks Karl for speaking up.
