Forum Discussion

BenjiLukas's avatar
BenjiLukas
Community Member
23 days ago

Is Articulate extremely slow after the latest Windows update?

Hi,  Is it just me? Or have other people had serious lag time using Rise and Storyline after the latest Windows updates?  Trying to get the preview to play, hitting spacebar, adjusting CC on audi...
Articulate 360
Review 360
rise 360
storyline 360
KoltonWade-edbe's avatar
KoltonWade-edbe
Community Member
13 days ago

I am having the exact same issue.  Tried uninstall and reinstall with no luck; issue persists. 

  • LaurenDuvall's avatar
    LaurenDuvall
    Staff
    12 days ago

    Thanks for sharing this update, mdhahm! I'm glad to hear that software updates did the trick.

     

    KoltonWade-edbe, if you're still seeing this issue with the newest update then we'd want to connect you with our Support Engineers in a support case.

    • mdhahm's avatar
      mdhahm
      Community Member
      12 days ago

      LaurenDuvall​ Update: The startup problem with "Reading preferences" step has come back again.  Not sure why this is happening!

      • LaurenDuvall's avatar
        LaurenDuvall
        Staff
        10 days ago

        Hi mdhahm and DavidBashen-522! Thank you for letting us know that this snag is still occurring! We just released (Build 3.112.36406.0) on March 3rd, so I'd be interested to know if updating Storyline 360 does the trick. I've updated to the newest version myself, and I'm not getting stuck at Reading Preferences.