Forum Discussion
Is Articulate extremely slow after the latest Windows update?
I am getting this issue too. It is soooo slow to open. and is stuck on the Reading Preferences screen.. Tried uninstalling and reinstalling with no luck. It opened after 15 minutes but when closed the same thing happened again. I feel your pain mdhahm
Hello OnboardingTeam,
Are you still experiencing this issue at the start of this week while working with the latest version of Storyline 360? If so, we'd be happy to connect you with one of our talented Support Engineers within a support case.
Looking forward to hearing from you!
I have been having this issue since last week. I cannot access Storyline at all. It just gets stuck on this screen ... Please help! 😥
Hi DEsparsa,
So sorry to hear that you've been unable to access Storyline 360!
I see that you've been working with my teammates Amlan and Lejan, through support cases. Smart move! We can continue the conversation through your cases to keep everything in one spot.
Try clearing your Recent list. I found that when a previously opened project is moved, deleted, renamed, or if you accessed a project on a network by accident, it seems to have slow the loading time. That solve the issue for me.
Was experiencing the similar slow "reading preferences" issue myself. Waiting the 5 minutes for it to load, then clearing the "recently loaded" Storyline files solved it. Thanks for the tip!
