Forum Discussion
Is Rise down right now?
Hi,
I'm trying to login to our Rise account and it just says "Your computer is offline". When I click refresh, it says "Your session has timed out."
I also briefly go into my dashboard and it says I don't have any courses. I'm concerned that my courses are all gone :(.
50 Replies
When editing a Knowledge Check question, my changes are not being saved. If I try to select a different Knowledge Check ?, it hangs up and I get the attached message.
After choosing "Wait" when it appears several times, I have to eventually choose "Exit Page" or it never reloads. When I go back in to edit, it has not updated with the changes I have made.
Hi Veronica, thanks for sharing your screenshot of the error message. This looks like a script error in your browser.
Could you please make sure you're using the latest version of one of our supported browsers here?
Next, please clear your browser cache, and try using the Safe Mode or Incognito Mode of your browser to turn off any browser add-ons.
If you still have trouble after trying the above, please submit a support ticket here so our team can take a look!Updating my browser seemed to fix the problem. Thanks for the great support!
Hello! I've been experiencing this all morning (March 29th, 2021). Any updates to this issue?
I am having this issue all morning as well. Your session has timed out or your computer is offline. Tried all the troubleshooting tricks I know with no luck.
This is an ongoing issue for me this morning., and happens every few minutes.
Also getting periodic "Your session has expired".
It seems down right now
I've been having this issue all morning (March 29th, 2021) as well.
Hi folks. I'm so sorry for the trouble -- we're investigating some degraded performance in Rise 360 right now. Please check out our status page where you can stay up to date. Thank you!
Rise 360 is working normally again, and we're monitoring performance. Let us know if you're still having trouble!
Is the Rise down?
Mike
Hi Mike,
Rise 360 may be intermittently unavailable for some users right now, and we’re looking into what went wrong. We’ll let you know as soon as we have more info. We’re so sorry for the trouble.
Please subscribe to our status page for updates!
