Forum Discussion

ColleenAmyot-00's avatar
ColleenAmyot-00
Community Member
2 years ago

Is Rise Down?

Hello,

We use Rise to build training.  We can log into Rise but when we open a Rise course the page is blank.  Are there any issues with Rise for anyone else?  The issue seemed to start in the afternoon of June 28, 2023.

Thank you

Rise 360
  • StevenBenassi's avatar
    StevenBenassi
    2 years ago

    Hi Everyone!

    So sorry to hear you've run into this snag with Rise 360 content not loading! We are currently tracking a partial outage that has been affecting some Rise 360 users.

    In the meantime, as a workaround, please try clearing the cache from your browser. We suggest clearing the cache from the last hour first, or the last twenty-four hours if the issue still persists.

    Thank you for your patience while we look into this issue!

  • JamesYorke-fe8a's avatar
    JamesYorke-fe8a
    Community Member
    2 years ago

    it seems to be working for me if I use explorer but not in chrome for some reason

  • JenniferSweeney's avatar
    JenniferSweeney
    Community Member
    2 years ago

    I was able to get in using Explorer (but Chrome is still not working with it). 

  • KingmanCheng-62's avatar
    KingmanCheng-62
    Community Member
    2 years ago

    I've just tried a hard refresh and it appears to be loading again. 

    Ctrl + F5 

    or

    Ctrl + refresh button

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    2 years ago

    Hi Everyone!

    So sorry to hear you've run into this snag with Rise 360 content not loading! We are currently tracking a partial outage that has been affecting some Rise 360 users.

    In the meantime, as a workaround, please try clearing the cache from your browser. We suggest clearing the cache from the last hour first, or the last twenty-four hours if the issue still persists.

    Thank you for your patience while we look into this issue!

  • NSeufert-Barr's avatar
    NSeufert-Barr
    Community Member
    2 years ago

    Ditto - After using it fine for the past hour, it's down for me as well. Just a white page when try to load the Rise dashboard. Review appears to be working however.