Forum Discussion

RavindraR-362ab's avatar
RavindraR-362ab
Community Member
12 months ago

Issue: Review links keep reloading for the ones that are not logged-in

Hello ! 

I am suddenly facing a problem. None of the review links are working properly. The page just keeps reloading. And it is only happening when the user is not logged-in. I sent a couple of outputs to review to to my LXD who is not a Storyline user and she informed me about the problem. 

I tested this myself by using cognito mode and even a different browser. This seems to be the case with all the links, not just one or two.

Is there some problem with the Review 360 servers?

Review 360
  • StevenBenassi's avatar
    StevenBenassi
    Staff
    12 months ago

    Hi Ravindra!

    Sorry to hear your Review 360 links aren't loading!

    Checking the Articulate Status page, I'm not seeing any downtime reported for Review 360. I just tested a Review link in Chrome and Firefox and both are working as expected.

    It would be helpful to take a closer look at one of the affected links. Would you be willing to share it here in the discussion or privately through a support case?

    Looking forward to hearing from you!

  • RavindraR-362ab's avatar
    RavindraR-362ab
    Community Member
    12 months ago

    Guess what? The issue resolved itself after a day! No idea what caused it. The same links were working fine the next morning.

     

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    12 months ago

    Wonderful news, Ravindra! Thanks for following up with us! 

    If you have any questions or discoveries you'd like to share in the future, feel free to reach out to the E-Learning Heroes Community! 

    Have a great day! ✨

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