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RavindraR-362ab's avatar
RavindraR-362ab
Community Member
12 months ago

Issue: Review links keep reloading for the ones that are not logged-in

Hello ! 

I am suddenly facing a problem. None of the review links are working properly. The page just keeps reloading. And it is only happening when the user is not logged-in. I sent a couple of outputs to review to to my LXD who is not a Storyline user and she informed me about the problem. 

I tested this myself by using cognito mode and even a different browser. This seems to be the case with all the links, not just one or two.

Is there some problem with the Review 360 servers?

  • Hi Ravindra!

    Sorry to hear your Review 360 links aren't loading!

    Checking the Articulate Status page, I'm not seeing any downtime reported for Review 360. I just tested a Review link in Chrome and Firefox and both are working as expected.

    It would be helpful to take a closer look at one of the affected links. Would you be willing to share it here in the discussion or privately through a support case?

    Looking forward to hearing from you!

  • Guess what? The issue resolved itself after a day! No idea what caused it. The same links were working fine the next morning.

     

  • Wonderful news, Ravindra! Thanks for following up with us! 

    If you have any questions or discoveries you'd like to share in the future, feel free to reach out to the E-Learning Heroes Community! 

    Have a great day! ✨