Forum Discussion

RebeccaEvens-af's avatar
RebeccaEvens-af
Community Member
4 years ago

Issue with borders around objects after publishing

Hi! I am having trouble with my Articulate Storyline content, using the modern player with a dark background.

My content was behaving fine until yesterday afternoon. Now, my courses appear fine in preview, but after publishing, all the shapes and images seem to have a very fine transparent border around them, which shows what is behind them. 
For example, my course has a bar at the top which is the same colour as the player background. When I preview it, this blends into the player background and looks like part of it, but when I publish, it has a white line around it, because it is showing the background colour of the slide. To fix this I have set the background colour to the same grey as the player background, which is masking the problem, but now I have a  grey line around any images that border the edge of the slide.

All my objects are set to have no outline.

Has anyone got any suggestions how I can fix this? I updated Storyline yesterday, after the problem began, but it has not fixed the issue.

storyline 360
  • LaurenDuvall's avatar
    LaurenDuvall
    Staff
    4 years ago

    Hi Rebecca!

    I'm happy to help! We don't currently have a bug report that is similar to what you're experiencing with a line appearing around the slide in Publish. How are you publishing the course? Web, LMS, Review 360, etc. Also, are you seeing this in every project or just the one you're currently working on?

    With your permission, I'd like to take a look at your project. You can either share it in this public discussion or in a support case. I'll make sure to delete the project after troubleshooting.

    • RebeccaEvens-af's avatar
      RebeccaEvens-af
      Community Member
      4 years ago

      Thanks Lauren - I have raised a support case. It is happening in all my projects, and I have published it for Review, Web and LMS.

      C2 General

  • SueCockcroft's avatar
    SueCockcroft
    Community Member
    2 years ago

    Help!  I am having the same issue.  My shapes containing a vignette appear to have a thin white line around them although there is no outline selected.

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      2 years ago

      Hi Sue!

      Sorry to hear you've also hit this snag with outlines appearing around shapes in your course!

      Are you observing this issue during preview, as well as in the published output? Also, does this behavior occur across multiple files? If you're comfortable sharing the .story file, I'd be happy to take a closer look! Feel free to upload a copy here in the discussion or privately with our support engineers.

      Looking forward to hearing from you!

    • LaurenDuvall's avatar
      LaurenDuvall
      Staff
      11 months ago

      Hello Amy!

      Thank you for sharing the .story file with us! I was also seeing the same black border on my end, so I tried cropping the image to see if that removed the border. Surprisingly, it did! I took a screenshot of the difference.

      Can you try cropping the images on your end to see if that does the trick?

      • AmyJones-f6dfa6's avatar
        AmyJones-f6dfa6
        Community Member
        11 months ago

        Hi,

        Thanks for your help.

        It's still not working though - I;ve cropped the borders but I still get a black line.

        Thanks
        Amy

        Amy Jones

        Retailer Academy
        Instructional Designer

        BENTLEY MOTORS LIMITED
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  • RebeccaEvens-af's avatar
    RebeccaEvens-af
    Community Member
    11 months ago

    if its anything like the issue we had, some people could see it and others could not, dependent on their screen settings. I think some people had custom scaling turned on.

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