Forum Discussion

GeorginaBakas's avatar
GeorginaBakas
Community Member
3 years ago

Issue with iPad

Has anyone experienced a recent issue with the iPad not allowing users to continue once entering text or trying to submit an answer.    

Attached is an example of where a user may get stuck,  any help would be greatly appreciated.

Thanks

Georgina

 

 

 

storyline 360
  • KellyAuner's avatar
    KellyAuner
    Staff
    3 years ago

    Hi Georgina,

    Welcome to the E-learning heroes community! I have a few questions for you:

    • Can you expand on what you mean by “not allowing users to continue”? Do they receive an error or nothing happens when clicking “Next”?
    • Do you have a condition on the trigger that jumps to the next slide?
    • Have you tried completing this course on a desktop? If so, are you having the same issue?

    If you are able to share your .story file with us through a support case, we'll be happy to investigate this further!

    • GeorginaBakas's avatar
      GeorginaBakas
      Community Member
      3 years ago

      Thank you for your response. The module owner has made an update and has changed the states. No investigation required.

       

      [Graphical user interface, application Description automatically generated]

      This email is intended for the addressees only and may contain privileged and/or confidential information.

  • MariaCS's avatar
    MariaCS
    Staff
    3 years ago

    Hi, Georgina.

    I'm glad everything worked out!

    I just wanted to add a quick note: it looks like your email signature came through when you replied via email. You can remove it by clicking ‘Edit’ below your response. Here’s a quick Peek 360 video if you need help.