Issue with Microphone configuration - preventing recording

Hi Ashley, 

Is there a resolution to the error message (as per the thread above): 

"There was a problem connecting to your microphone. Please make sure it is installed correctly and not in use by another application. Then try again."

I have tried choosing "None" (no microphone) to avoid having to use a microphone at all, and every possible enabling and disabling of the microphone within the microphone settings but no options have worked (as per above messages from other users).  Are you able to tell me what the resolution was with the Support Engineers that you referred Joanna to?

Thanks in advance. 

Melissa.

Hi Joanna,

I haven't seen that same issue where Peek won't work if other applications have access to the microphone. I don't use Skype that often, but I do use Slack and Zoom calling which both have access to the same microphone.

I'd like to have you work directly with our Support Engineers to have them dig a bit deeper into what's happening so we can get you back up and running! I'll start a support case for you if you're onboard with that plan. 

Hello, I am having the same issues. I tried uninstalling and reinstalling Peek. It still doesn't work. It seems Peek doesn't like sharing the microphone. I use my microphone for narration recording and Skype calls. Even if I close these programs Peek will not work due to the microphone "being used by another program".  No other program has this issue.

Hi Jennifer,

Once you open Peek to start a recording, you'll have the option to record without audio. You'll still need to have a sound card and microphone available to Peek though. Take a look at the system requirements linked below. 

Peek for Windows: System Requirements

Peek for Mac: System Requirements

Peek will not allow me to record. I get a error message that says configure microphone. I Dont need sound just a screen recording. What should I do to by pass this?

+1

This is new, one month ago all the microphones I tried worked fine.

Having the same issue. Trying to record in peek to submit to articulate about a seperate issue. Any help or guidance on this yet?

Oh no Heidi! Sorry to hear that you've run into an issue with this as well. I see that you reached out to our support team as well, so you're in good hands.

Hello I am running into the same issue. I have tried the steps in Peek Repair described about but no luck.

Thanks Judith for reaching out to our Support Engineers as well! They'll take a look and be in touch soon.