Issue with SCORM randomly stopping communicating with LMS (Moodle)

Thanks for your reply, Adam!  Would you be willing to share an example of that positive action final slide with the instructions to forcefully record the completion/passed status and close? Did you use javascript or a built-in storyline trigger to do that? 

I understand that in moodle there is an auto-save delay option that can be set (see attached). Do you or does anyone know if that is for moodle's own quiz settings or does it work for SCORM quiz results, too? Is this the reporting delay you are talking about, Adam?

I've thought of resetting that to only a couple seconds or so (the default is 1 minute), but since I haven't been able to recreate the problem a handful of our users are encountering, will it be a waste of time? Maybe someone else would chime in or tried this?

I really appreciate any help because I'm the only one here at my organization working with all these programs and these forums are the only help I have. Thank you!