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AdamLavery's avatar
AdamLavery
Community Member
3 years ago

Issue with SCORM randomly stopping communicating with LMS (Moodle)

We're having an issue where the SCORM quiz randomly stops communicating with the LMS (Moodle 3.11.3). Issue appears to occur only on the 2nd attempt at the quiz. Quiz is setup in Storyline to allow 2 attempts but in the LMS to allow unlimited attempts.

What we see from Moodle logs is the learner takes the assessment, fails to pass the required grade and so takes it again. Often that's fine and they pass 2nd time. But on occasion the SCORM stops communicating with the LMS although the quiz progresses as normal with no indication to the learner that there's an issue.  This could be at the start of the 2nd attempt or part way through. We have logs indicating a learner was progressing through 2nd attempt then score stopped. Learner provided screenshot confirming quiz was completed with a pass.

Have setup a test quiz and can get the same to happen - quiz looks to be running fine but nothing logged in Moodle. However, can only simulate by closing course, refreshing browser and going back in. LMS shows SCORM launch but nothing further even though quiz is being taken.

Anyone encountered this and more importantly have a solution?

Screenshot shows test scenario: on question 6 of 10 yet no scored logged in Moodle (yes, refreshed logs!)

storyline 360
  • PaulaThrall's avatar
    PaulaThrall
    Community Member
    3 years ago

    FYI...I should report to anyone reading and trying to learn from this thread is this that I do test in SCORM cloud and test inside Moodle, too, with multiple quiz attempts and etc!  So I do know that the retry issues are something happening in our Moodle LMS!

  • PaulaThrall's avatar
    PaulaThrall
    Community Member
    3 years ago

    Adam, I'm following up to my earlier post. To fix the issue in our course with multiple retries not recording, I changed up our quizzes to retry immediately after getting a wrong answer. That way only the correct answers are pushing to the results slide. This has basically rendered the Retry/Review buttons on the Results slide useless.  Since switching over to this method, I've had very few results tracking issues since - Yay! Tracking issues now are as a result of cookies not enabled or out of date browsers. I don't believe my solution is the most effective way to administer a quiz, but for our compliance trainings this is the best option for now.

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