Forum Discussion
Issue with video freezing when viewed with LMS
I have created a course in Storyline 360 that lasts for approximately 2 hours. It contains 117 slides, most of which are MP4 videos. I have been testing it before putting it into production in two ...
Hi, Maria!
Thanks for reaching out! Sorry to hear you're running into this issue as well. I'm happy to help!
I'd like to pass along a few troubleshooting steps that our Support Engineer shared with Jerry:
- Our Engineer shared that video issues typically happen in browsers, notably Chrome. The fix here is to re-encode the video to avoid browser playback issues. Re-encoding the videos by using the HandBrake (https://handbrake.fr/) video editing tool was recommended.
- As for publishing, make sure that you're working from your local drive. Please see the following article for more information and tips:
https://www.articulate.com/support/article/create-edit-and-publish-articulate-storyline-courses-on-your-local-hard-drive - For best results, you may also turn off compression in your Storyline settings. Please note that you can only turn it off for MP4 videos created with baseline, main, or high profiles. (All other videos will be compressed automatically). You can find more information here:
https://articulate.com/support/article/Storyline-360-How-to-Adjust-Video-Compression#turn-off
I hope this helps. Please let me know if you need anything else.
