Forum Discussion
Issue with video not playing
Hi everyone, I am struggling to get an MP4 file to play in Storyline. I have uploaded it a few times, changed the settings, added a trigger to start to play when the timeline starts and it still won...
Hi Meg,
Thanks for reaching out!
I'm sorry you're experiencing this issue and I'm happy to help troubleshoot. I have a few clarifying questions to help me better understand.
- Is this happening in preview mode and/or when published?
- Have you tried inserting a different MP4 file, and if so, does it play?
- Have you tried importing your slides into a new Storyline project to see if you get the same result?
If you're comfortable sharing your file or a screen recording with us, it would be helpful to investigate what's going on. You can upload it here or privately in a support case. We'll delete it from our systems once troubleshooting is complete!