Forum Discussion
EricSantos
4 months agoStaff
Hello Juan,
Happy to help troubleshoot. Thank you for the screenshot!
Please try applying these steps so we can rule out whether a problem with the Replay installation causes the fuzzy screen. If the issue persists, would you be willing to share the affected video files here so we can run some tests on our end? You may also share them privately by sending the files along in a support case. We'll delete it when we're done testing