Forum Discussion
Issues with copy and paste images
Hello,
A few of us in my team are having issues with copying and pasting images between Storyline files. When we try to do so, we get the box outline but it is empty and then we have to go to 'change picture' to reinsert it. I have seen a few posts about issues copying outside of SL for example into a word doc, but is this not possible from one SL document to another? Or do we have a bug somewhere? We are often working on multiple modules which use the same icons or images so it is a lot easier if we can copy and paste them across so they are the correct size etc.
Thank you in advance,
H
19 Replies
Hi Boots Bandoja,
So sorry to hear you are experiencing this. I understand how frustrating that can be. I'm happy to help you!
I have some clarifying questions in order to assist you better:
- What version of Storyline 360 are you using?
- We recommend saving your .story file locally. Are you currently saving locally on your computer?
- Does the same issue happen when importing your project into a new project?
If you're using the latest version and you're still experiencing this issue, please reach out to our support team through a case.
- ChrisColeCommunity Member
Also have had this issue happen in the paste and currently happening in one of my files.
In this most recent case, a screen capture was pasted directly into Storyline (with no problem). Then tried to copy and paste the image to another Storyline file and I only get the outline box of the image, but not the image itself.Maybe pasting the original image from the clipboard is part of the problem? To others having this issue... are you pasting an image from the clipboard or inserting a picture from file? That might be a clue to the cause?
<specs: using latest version of SL, local drive, et cetera>Hi Chris,
Sorry to hear that you ran into a similar issue.
If you're copying and pasting entire slides into Storyline 360 projects, have you tried using the import functionality instead? This article explains how.
Additionally, would you be willing to share a copy of your project file here or in private by opening a support case so we can take a look at the screen captures in your project file? We'll delete it when we're done testing!
- ChrisColeCommunity Member
Thanks Jose. This is not an issue with pasting slides. This is an issue very specifically with pasting images.
If we do a screen capture (with any screen capture tool) and paste the image onto a slide, it looks fine. But if we then copy that image and paste it elsewhere (on a different slide, for example, or on a slide in a different Storyline file), then all we see is a square outline with no image.
- TexHale1Community Member
Hi,
I am also experiencing the same issues with copying and pasting from two separate storyline files. I always work on my hard drive and only copy completed works onto a storage disk as back up.
Why is this happening? I also always update to the latest issue but this problem is still happening. Perhaps it is a bug that has been transferred from update to update? Opening a support case does not seem to be the answer, since so many people are experiencing the same issue.
Using the fix above is helpful but really time consuming, especially when you are up against deadlines.
Please please resolve this issue. Thanks
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