Forum Discussion
Issues with recording screen?
Hello, we are having the same issue - Storyline 2, just updated to the latest version, Windows 10, and the same templates used across the team. My colleague has posted this link. We have 3 set ups, 2 on windows 10 and 1 on windows 7. All using the same templates. Not only does the recording include Articulate play/pause but doesn't allow you to resize the recording area. We have applied the same options/settings/formatting as the two that work fine but till no joy
- Crystal-Horn10 years agoStaff
Hi Eric. I see Leslie gave some advice in your co-worker's post. I know you said that you just downloaded the latest version, but at the bottom of the repair steps is a link to our article on doing a complete reinstallation to resolve erratic behavior. I will say that I've been able to record properly on my Windows 10 machine.
Let me know how you make out.
- EricBrennan-35210 years agoCommunity Member
Hi,
It seems the issue has resolved itself! not really sure but it's working fine now
- Crystal-Horn10 years agoStaff
That's good to hear, Eric. If you run into any other problems, feel free to reach out here or even to our support engineers!
Related Content
- 10 years ago
- 10 months ago