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DarleneSagolili's avatar
DarleneSagolili
Community Member
10 years ago

Issues with Saving

Hi all I'm at a loss with what's going on with the software.  I get an error window that says: "The process cannot access the file 'C:\<name of file>.story' because it is being used by another pro...
storyline 360
LeslieMcKerchie's avatar
LeslieMcKerchie
Staff
10 years ago

Hi Darlene!

We had some previous issues with saving, but they were corrected in an update. Be sure that you are utilizing the latest update to Storyline 2, which is Update 7.

You may still have a copy of your file.

Here's how to check:
 
1) Open this folder in Windows Explorer:
 
%appdata%\Articulate\Storyline
 
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
 
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
 
4) Double-click the file to open it in Storyline.
 
Also, be sure to always create, edit, and publish projects on your local hard drive. Working from a network drive or a USB drive can cause erratic behavior due to latency, such as file corruption, an inability to save changes, and loss of resources. See this article for details.