Forum Discussion
Issues with Screen Captures and Embedded Videos
Hi,
I need assistance with my Storyline 360 published courses. I have noticed that any screen captures or videos included in the course do not load when running on our web server or in our LMS. As ...
We are new to Storyline 360 and have previously created online training using Captivate 2019 without any issues when playing MP4 videos. Our current concerns involve both our Learning Management System (LMS) and our web server. This issue arises regardless of whether we publish for HTML5 or for our LMS (SCORM 1.2). I am unsure where to begin in resolving this problem.
Hello GinoPolesell382,
Sorry to hear you're experiencing this in your LMS and web server! I see in our system that you've opened a support case and that you're working with my colleague John Carlo. They'll be in touch via email shortly to continue the conversation. You're in excellent hands!
