Forum Discussion

MichelleFearon's avatar
MichelleFearon
Community Member
5 years ago

Issues with Storyline 3 and Microsoft Edge

Just wondering if anyone has had any issues with storyline 3 interacting with Microsoft Edge. Created several courses with storyline 3. Published as SCORM 1.2. Uploaded to Success Factors LMS. All w...
storyline 360
LaurenDuvall's avatar
LaurenDuvall
Staff
5 years ago

Hi Michelle!

Thank you for these details! I want our Support Engineers to troubleshoot this issue with you. I've started a case on your behalf, and you should've received an email confirming the case. In the email, there is an upload link for you to attach either your .story file or a screen recording. It would be helpful for us to test your project on our end. 

I'll be following your case to see where the fix is. Keep an eye out for an email from our team shortly!

  • MichelleFearon's avatar
    MichelleFearon
    Community Member
    5 years ago

    Hi Lauren

    Thanks for coming back to me
    It isn't specifically with one course unfortunately so not sure how uploading the storyline file will help but I will if you want me to

    There was no consistency, for some Microsoft Edge worked perfectly and recorded the item in completed items
    For others it didn't record at all
    Some could navigate the whole course but couldn't complete the test as in the submit button wouldn't work
    Some couldn't get past the first screen so the first next button wouldn't work
    But when I asked them to launch it with chrome without doing anything to the item on LMS it worked

    But the most affected course was our GDPR one as that was launched around the same time as a lot of their windows were upgraded so therefore they new browser default is Microsoft Edge

  • MichelleFearon's avatar
    MichelleFearon
    Community Member
    5 years ago

    Hi

    You might have touched on something
    Edge works perfectly for me and records course as it should
    The only comment I have is that each slide is a bit sluggish when opened with MS Edge whereas with chrome it seems to fade or fly in better
    My version is
    Microsoft Edge 44.17763.831.0
    Microsoft EdgeHTML 18.17763
    Copyright 2018 Microsoft

    Whereas one of the staff that was having issues her version is
    Microsoft Edge 41.16299.1481.0
    Microsoft Edge HTML 16.16299
    Copyright 2017 Microsoft