Forum Discussion

maggieBurke-2a2's avatar
maggieBurke-2a2
Community Member
3 months ago

Just upgraded my 2nd free trial to subscription but lost control of authoring

Hi, I made 5 courses in my first trial, shared them with my second trial and kept working and now that I have purchased my subscription - on courses made in my 2nd trial will publish . The earlier ones I seem to have lost control of as the owner trial has expired.  How do I regain control? Do i building them again? I didnt realise this would happen

Rise 360
  • StevenBenassi's avatar
    StevenBenassi
    Staff
    3 months ago

    Hi NHVR Training Manager SLGAAP!

    It sounds like you need help transferring Rise 360 courses from your trial subscription to your paid one.

    I noticed that you've also opened a support case, being handled by my colleague Lejan. It looks like Lejan just replied to your e-mail sharing steps on this process. We can continue the conversation through your case to keep all information in one spot.

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