Forum Discussion

MichelleCoetzee's avatar
MichelleCoetzee
Community Member
5 months ago

Label graphic images not showing up

Hi, so the graphics that have been loaded in a label graphic don't show up when we preview, or publish the courses to LMS. 

Rise 360
  • EricSantos's avatar
    EricSantos
    5 months ago

    Hello everyone,

    I'm happy to let you know we released a new update for Rise 360. To confirm what Michelle shared, this update fixes the issue you encountered where the Labeled Graphic image without markers disappears when viewing courses. There's nothing to install for web apps. New features and fixes are immediately available.

    Let me know if you have any questions about this update or the issue you reported!

  • EricSantos's avatar
    EricSantos
    Staff
    5 months ago

    Hello Michelle,

    Sorry for the trouble with the Labeled Graphic image. I am unable to replicate this behavior on my end. When you try to use another image, does the issue happen? How about when inserting the affected image in another Rise 360 course?

    If you're comfortable sharing the image you're using in this post, we'd be more than happy to take a closer look. You can also share it privately in a support case. We'll delete it when we're done testing.

    • MichelleCoetzee's avatar
      MichelleCoetzee
      Community Member
      5 months ago

      Hi Eric,

      Apologies for the delayed reply. It seems to be the same problem everyone else is having with label graphics without the hotspots added, that being said it seems the issue has been resolved :)

      • EricSantos's avatar
        EricSantos
        Staff
        5 months ago

        Hi Michelle,

        No worries. Thanks for sharing your experience. If you encounter other issues, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be happy to assist you!

  • JohnPinkster-19's avatar
    JohnPinkster-19
    Community Member
    5 months ago

    We are seeing the same issue, but only on labeled graphics that do not have any hotspots added.

    • EricSantos's avatar
      EricSantos
      Staff
      5 months ago

      Hello John, 

      Thanks for sharing your experience with the labeled graphic. What you shared is a big help in the investigation, but I'm sorry for the trouble it has caused.

      Other community members reported the same problem with the same setup, and we have logged it as a possible bug with Rise 360. Our engineers are currently looking for a fix. Once it is resolved, we'll update this post so you'll be notified.

      I'm curious about your use case with labeled graphic blocks without a single marker. Can a simple image block be used instead of a labeled graphic block without a marker?

  • EricSantos's avatar
    EricSantos
    Staff
    5 months ago

    Hi Michelle,

    I'd like to understand your experience better. When the behavior happens, are you also using the labeled graphic without a marker?

    Looking forward to hearing from you.

  • DominicCalde510's avatar
    DominicCalde510
    Community Member
    5 months ago

    This is also happening to our courses as well! Same behavior on labeled graphics without markers. Really making a huge impact on the usability of our courses right now

    • EricSantos's avatar
      EricSantos
      Staff
      5 months ago

      I'm sorry you've also hit this snag, Dom. I've added your voice to the bug report. We'll let you know once this is fixed. 

  • EricSantos's avatar
    EricSantos
    Staff
    5 months ago

    Hello everyone,

    I'm happy to let you know we released a new update for Rise 360. To confirm what Michelle shared, this update fixes the issue you encountered where the Labeled Graphic image without markers disappears when viewing courses. There's nothing to install for web apps. New features and fixes are immediately available.

    Let me know if you have any questions about this update or the issue you reported!

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