Forum Discussion
Labeled Graphic Size and Quality
I'm using a screenshot of a menu as a labeled graphic. The image is 366x478. Even on a monitor set to display 1080p, it's a decent size, legible and would be fine in a web browser.
The problem I am having, however is that when i insert it as a labeled graphic and set the image width to "small" it blows the image up to about 760x980 and it looks awful. I've tried adjusting the compression on the image, changing the dpi and several other things but no matter what, Rise just butchers it and makes it not presentable.
Is there any way to control the size the image displays at other than "small," "medium," and "Full width" (Don't even get me started on what Full Width does to images....)
I get that Rise is mean to be responsive but it should not prioritize responsiveness over quality.
77 Replies
Hi Mark, I'm really sorry for the frustration you experienced because of this issue. We'd like to take a look at your files so we can better understand what's causing the issue for you. Would you mind sharing your image files privately here? We'll troubleshoot your issue in detail and work with you directly. Thanks!
Hi there, Mark. We'd love to help. Are you seeing a loss in quality when uploading an image to the labeled graphic block? If so, would you mind sharing that image file with our team here so we can take a closer look?
Hi Alyssa, my issue is similar to those throughout this thread in that uploading a smaller image results in it being stretched overly large, resulting in pixelation and odd sizing. While I was able to get around it by adding transparent spacing around the image so that it's saved out as a larger size image, it certainly is a time-stretching workflow. More than just having to do the workaround, what I (and it sounds like others in this thread) find frustrating is the fact that it was acknowledged as a bug so long ago but hasn't been fixed yet.
Super frustrating that this is acknowledge to be a bug over 2 years ago but still hasn't been addressed.
Hi Alex!
The bug is still present, but, could we please take a look at the image file you're having trouble with? You can submit a case here and attach the image file and the result you're seeing, along with browser details to show us what's happening so we can help!Checking in to see if this bug has been fixed. I'm going to be pitching this product to my team here in the next week and this is one of the main features we want to use Rise 360 for. If we can't get it to work, it may not be applicable for our use.
Hi Casey!
The labeled graphic block will scale up the image to fit the width of the block. Try adding extra white space around the image to better control the scaling. Here's how:
- Insert the image on a blank PowerPoint slide.
- Align the image to the center of the slide.
- Save the PPT file as a PNG image.
- Insert the PNG image into the Rise 360 labeled graphic block.
Let us know if that helps you!
What is the progress on this issue? I'm having similar problems - images that appear fine when small (even when editing a labelled graphic) look awful when they automatically get blown up in the final product. I also can't see the entire image on a single screen - the user has to scroll dow to view the entire image which isn't particularly user-friendly.
Is there any update on this? It's been a year...
Hi there, Matt. I don't have a specific update right now. I've shared the customer impact again with my team, and I'll let you know if anything changes.
Hey Linda,
It sounds like you'd like to have more control over image sizes in the Labeled Graphic block. I'll be sure to let our team know about your request.
Regarding the bluriness issue, try adding
_NOPROCESS_to the name of your image file to prevent image compression. The image will upload and display exactly as you saved it.Let me know if that results in a clearer image.
I tried this, and sadly, no improvement.
Tagging onto this for the blurry issue, +1 more related.
I too am encountering resolution issues. I'm trying to get the interactive Labeled Graphic block and the following Image - Centered images to be the same size, and none of the defaults for either block allow for this. None of the setting combinations between the two produce matching (consistent) sizes, despite uploading at the same size. When these are in line one after the other, it looks awful, frankly.I used Kevin Martin's workaround of adding white space (thank you!) and after spending time doing a lot of trial and error between photoshop and Rise finally found the size that fits. Unfortunately going to preview in anything portrait mode results in the white space making the interactive image now smaller than the others, and we're back to the same problem. It's the lesser of the evils, so I'm going with it for now, but I'd love to see a real fix for these issues.
Thanks!
