Forum Discussion
Lag time in Rise 360
I am experiencing lag time between typing characters on the screen and when they show up in my Rise course. It started happening late yesterday afternoon.
I had someone else log in and they experienced the same thing. I'm in a time crunch since the course needs to go live on Monday. Any suggestions??
19 Replies
I am also experiencing this today in Rise. It's pretty delayed, and makes it difficult enough to work that I am having to type outside of Rise completely, copy and paste into Rise, then reformat in Rise. I've tried all suggestions, but nothing's worked. (Restarting browser (Chrome), changing browsers (Edge), refreshing the page, clearing cache) Any other suggestions would be greatly appreciated. :)
Hi MichelleKiker,
Sorry to hear about your experience with Rise 360. I'm not seeing the lagging issue on my end, and we haven't received any similar reports lately.
I appreciate you for applying the initial troubleshooting steps. Have you also tried using Incognito mode to rule out possible browser extensions that may be causing the problem? Also, make sure that your browser has the latest updates.
If the issue persists, let me know, and I'd be more than happy to assist you further. You can also connect with us privately in a support case if you want more targeted help.
