Forum Discussion
Lag time in Rise 360
I am experiencing lag time between typing characters on the screen and when they show up in my Rise course. It started happening late yesterday afternoon.
I had someone else log in and they experienced the same thing. I'm in a time crunch since the course needs to go live on Monday. Any suggestions??
21 Replies
I am also experiencing this today in Rise. It's pretty delayed, and makes it difficult enough to work that I am having to type outside of Rise completely, copy and paste into Rise, then reformat in Rise. I've tried all suggestions, but nothing's worked. (Restarting browser (Chrome), changing browsers (Edge), refreshing the page, clearing cache) Any other suggestions would be greatly appreciated. :)
Hi MichelleKiker,
Sorry to hear about your experience with Rise 360. I'm not seeing the lagging issue on my end, and we haven't received any similar reports lately.
I appreciate you for applying the initial troubleshooting steps. Have you also tried using Incognito mode to rule out possible browser extensions that may be causing the problem? Also, make sure that your browser has the latest updates.
If the issue persists, let me know, and I'd be more than happy to assist you further. You can also connect with us privately in a support case if you want more targeted help.
Hello, from Santiago, Chile, I have the same problem. There's a very uncomfortable time lag for working.
Hello jorgeescobar-4f,
Sorry to hear you're experiencing lag time when using Rise 360. I'm not able to experience this on my end.
- What browser are you currently using? I'm curious if you experience this when using an incognito window. As my colleague Eric mentioned, it's best to run the latest version of your browser.
- Are you experiencing a lag when only using a specific block or across your entire course?
We recommend disabling all browser plugins and trying to edit your training again to see if that improves performance. Also, some users have experienced a lag in responsiveness when editing larger courses.
If you're still experiencing issues, feel free to share a screen recording of your experience so we can investigate this further. We'll be happy to continue the conversation in this thread or privately in a support case.
Looking forward to hearing from you!
