Forum Discussion
Last login
Hi, I am an Articulate administrator. Is there a way of checking when our license holders were using Articulate the last time? I can download a report with a "last login" date, but this date it is ...
Hi Steven,
I have now tried to test this, and it seems like I am not logged out, neither after 7 days of inactivity, nor after 30 days. If you check my last login then it is 18th October. And that is more than 30 days, and I have tried also with a 8 day inactivity and it also did not trigger a forced login.
Please, can you check this?
Best regards,
Thomas
Hi ThomasGysting!
Thanks for following up!
Is there a chance some type of firewall could be getting in the way of your internet connection? The Articulate 360 desktop application must be connected to the internet in order to sign a user out.
If you've confirmed that's not the case and are still seeing this behavior, please connect with our team through a support case. They'd be happy to continue troubleshooting with you!
HI Steven,
I am not sure I fully understand what you are writing about firewall and how they would influence the last login.
As I understand your 7 and 30 days rules, then you would be prompted for a login every 7 days without inactivity and every 30 days regardless what. And I have been logging in and out for more than 30 days now and I was never prompted for a login, so either I am not understanding the 7 and 30 days rules correctly or it is not set up like this in your systems.
I hope you will be able to help me, as we need this information to understand how our users are using the tool.
Best regards,
Thomas
Hi ThomasGysting!
Sorry for any confusion in my last reply!
I referred to a firewall, to see if there possibly was a lapse in internet connection while you were conducting your tests. The Articulate 360 desktop app relies on internet connectivity to track sessions, and log users out accordingly.
Not to worry! I've opened a support case on your behalf so our support engineers can take a deeper look into this behavior. You're in great hands troubleshooting with them, and they should be reaching out to you via e-mail shortly!
