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BrendaPadilla's avatar
BrendaPadilla
Community Member
4 years ago

Latest Storyline update (21/01/2021) causes publishing problems

The latest Storyline (21/01/2021) is causing me headaches. I have two courses and two big problems.

1) One of the courses cannot be published any more. I get an error that says "Access to the path "C:\Users\..." is denied". Just a couple of days ago I published the course as is without problems. I wanted to make minor changes. I can't. Something is causing an error, but I don't know what.

 

2) The other course has an interactive game. I changed a single letter in a slide's text and published it again for use in an LMS. Now the game does not work. 

 

This is very frustrating. I will try reinstalling the previous version of Storyline and hope that fixes this. I decided to post this, just in case other people are facing similar issues.

storyline 360
  • BrendaPadilla's avatar
    BrendaPadilla
    Community Member
    4 years ago

    Aha! Using the previous version seems to fix the problems with both courses. I hope Articulate staff can look into this.

  • JamesDougan's avatar
    JamesDougan
    Community Member
    4 years ago

    Hi Brenda, I cannot help you solve your issue but I feel i must say that  you have saved me from the biggest headache in history. THANK YOU! oh so much!

    I too have had strange problems since the update (in my case since 19th Jan update) if you want see more here it is:  https://community.articulate.com/discussions/articulate-storyline/360-glitch-since-last-update-assets-invisible

    I had no idea we could revert to older versions of storyline, so thank you again! Phew!

    Hopefully Articulate will fix these issues and maybe invest a little more into QA

     

  • bjorgensen's avatar
    bjorgensen
    Staff
    4 years ago

    HI Brenda, 

    Thanks for letting us know about this. I'm going to create a support case for you and have someone from our Support Team work with you directly.

  • annettesrisa353's avatar
    annettesrisa353
    Community Member
    4 years ago

    I have been having horrible issues as well. I published a course to Review 360 and sent it out for 10 people to review. It rearranged videos, somehow inserted old videos. It is a hot mess!

    I can't even get the old tempshare to load a zip file!!!!!!

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