Forum Discussion
Latest update: Template images breaking and showing "The image cannot be displayed" red X
I have this same issue now when copying bitmaps from one Storyline file to another -- in the file being copied to, a blank outline appears of the correct size, but with the message, "This image can't be displayed". My solution has been to, in the original file, Export Picture / Export Original Image, and then in the new file, import that Picture. Playing with it right now, I see that if I copy and paste the bitmaps into another program first, like PowerPoint, then I can copy them from PowerPoint over to the new Storyline, no problem...
Interesting. I have all the images already saved externally, as they are application screenshots used for software training. It's very annoying that something is wrong with Storyline, since the ability to copy and paste slides between files is a fundamental part of the workflow. Not all the images stop working, but enough that it takes considerable time to replace and reformat them on the slide.
Hi BenjiLukas,
Thanks for keeping us updated here. I see you’re already working with my colleague Ian in a support case on this issue, so we’ll continue troubleshooting with you there.
I appreciate you also sharing your experience and the impact this is having on your workflow with the community!
Hi MarkLentz,
Thanks for sharing these additional details! The fact that the image breaks when copied directly between Storyline files, but works when you export and reimport it or copy it through PowerPoint, is especially helpful.
Since you’re seeing this behavior consistently, would you be willing to share the affected Storyline files with us privately in a support case? Our Support team can take a closer look at what’s happening to the images during the copy-and-paste process.
And thanks for sharing the workarounds you’ve found in the meantime. I’m sure they’ll be helpful to others following this discussion!
