Forum Discussion

ArjanWeise1's avatar
ArjanWeise1
Community Member
28 days ago

Layer swipe and button conflict

Your support please. I have created a Project that allows swiping between layers. For users on devices that don't allow swiping I created buttons. But now if you use the buttons on a touch screen i...
advice
e-learning development
storyline 360
ArjanWeise1's avatar
ArjanWeise1
Community Member
20 days ago

Hi Luciana, thank you for your reply. 

 

I have been testing this on My Samsung A52 as this phone is widely used in our audience. 

I find the issue in both Review360 and when I publish to our LXP (Docebo). Although it seems to work a bit better when published it is far from ok.

I forgot to save the .story file so I had to build the test case over. So it might look a bit different from the one I first shared. The issue is the same.

In the video you can see the swipe function works well, but when I start using the buttons it starts to skip layers.

I created a new review link for this project

https://360.eu.articulate.com/review/content/955c26f3-79da-4f37-a935-c1e1140b5bb1/review

Hope you can help!

LucianaPiazza's avatar
LucianaPiazza
Staff
17 days ago

Hello ArjanWeise1​, 

Thanks so much for sharing a screen recording and sample file in this thread! 

Since this behavior appears to be isolated to your setup, I've opened a support case on your behalf so our talented Support Engineers can continue troubleshooting the issue you're experiencing with your Samsung A52. They will be in touch shortly via email. You're in excellent hands! 

We'll continue the conversation in our case, so everything is in one spot!