Forum Discussion
Learners progress not being tracked
I know it's pretty low-tech, but has anybody thought about asking some of those who are being forced to start over to see if they remember where they left off and what was the last thing they did?
We have Cornerstone SBX (aka Saba) and it maddeningly requires the learner to click the [CLOSE PLAYER] button in the upper-right of the course window when exiting to send the "yes, I actually AM exiting the course" message (think Redundant Department of Redundancy). If they don't, their completion status doesn't get set to Completed/Passed, even though that is exactly what SCORM is already sending. 🙄
I have asked for this info. I'm getting the answers second hand, but occasionally I get useful info.
The last agent confirmed they were clicking the Storyline Close button (which should be sending course complete/finish, then exit course). The agent reports that it tells them they can close the window, but doesn't take them to the next chapter in the path. and shows they're stuck at 50% progress for the chapter they just finished.
However, of the agents with issues, it seems to be about 50/50 for those who say they've done the entire course, but it still showing as incomplete (and 50% in the backend) vs those who have done part of it and had to start again instead of resume.
The next thing I would try is Enable LMS Debug Mode and run a course from the beginning to see if data is being truncated (SCORM 1.2 has a 4,096 character suspend data limit; SCORM 2004 3rd and 4th Editions bump that up to 64,000 characters).
This looks like a fabulous resource - I've added it to my bookmarks.