LMS (Docebo) not marking Rise module as complete

Hi All,

We've been having the same issue (different LMS) for several years now.  We've tried switching from SCORM 1.2 to xAPI and eventually to SCORM 2004.  We've even tried completely rebuilding our packages from scratch.  SCORM 2004 seems to be the most workable version but we still have intermittent issues.

We put approximately 2,000 people through our eLearning per month and we have had roughly 7 users per month reporting issues since November 2022 (that's the ones we know about, who actively contact us to report the issue - who knows how many others just grit their teeth?).

What's strange is that we seem to go through periods of months at a time where we do not hear about any issues from users, then suddenly (and without any changes to our packages), we get these little spikes in the numbers of issues.

We've worked with Articulate, Rustici Software and our LMS provider over the years to do various testing, reviewing launch history and testing various settings changes, but we still get these issues.  Its so frustrating, costly, time consuming and difficult to isolate.  I have spent much of my full-time capacity in the last 2 years doing troubleshooting, requesting meetings and trying to investigate in addition to manually restoring user progress!

I have ensured that all our pre-course information informs users that this is a web-based application, and prompting users that they should ensure that they are using a supported browser to launch the course, use a stable internet connection, perform software updates on their devices before launching, and to exit the course properly when not actively using.

Some good tips we have had over the years are below - my hope is that this information may help those on this thread to resolve their issues.  These tips have helped us reduce the issues, but sadly have not resolved them:

1. After exporting the course from Articulate, and prior to importing to your LMS, open the scormdriver.js file within the SCORM file, and ensure the following settings:

var EXIT_SUSPEND_IF_COMPLETED=true;

var EXIT_NORMAL_IF_PASSED=false;

2. More recently, we are now looking at the following settings (though, i'm unsure if these are LMS settings or SCORM settings)

CompressRecordResultsPayload

UseDeltaRecordResultsPayload

Anyway, my hope is that this information helps some of you out there, somehow.

Sincerely, 

A very tired and frustrated Articulate customer.