Forum Discussion

SelinaBriley-52's avatar
SelinaBriley-52
Community Member
4 years ago

LMS not tracking Rise courses by completion of the Storyline block.

Good morning,  I cannot share the course publicly as it has proprietary information. However, I am having MAJOR issues with Rise and Storyline. We have a few long training videos that are mandator...
rise 360
Crystal-Horn's avatar
Crystal-Horn
Staff
4 years ago

Hi there, Selina. It sounds like you have things set up properly, but it can be the details that get in the way! Could you privately share your .story file and your Rise 360 course with us in a case? We keep everything confidential and delete it when we're done troubleshooting. You can do that here.

If that doesn't work for you, tell me about the course completion trigger in the Storyline file. What causes that trigger to fire? If you can share a screenshot of that trigger, that would be great! If you publish the Storyline course for LMS and test it directly in the LMS or in SCORM Cloud, does that course complete before the video finishes?

Thanks!