Forum Discussion
Localization Publish to Word
Should I submit a support ticket instead? I've been submitting a lot lately so I was trying to avoid it.
Hi jauscrick,
Thanks for walking through your setup, that helps paint a clearer picture.
It sounds like you’re seeing some inconsistencies between how the localized content appears in Storyline versus what’s coming through in the Word export. With more complex setups like language-specific states and customized slide masters, the output can sometimes vary, but what you’re describing doesn’t sound quite right.
To help narrow this down, it would be useful to confirm whether the behavior is consistent across different scenes or if it varies depending on how the content is set up.
In this case, connecting with Support would be the best next step. I understand wanting to avoid submitting another case, but they’ll be able to take a closer look and determine what’s causing this.
If you’re open to it, sharing your Storyline file would help them investigate more quickly.
