Forum Discussion
Log in not working
Hi EricSchaffer-d1,
Great to see that Kelly has been helping you.
Since EricSchaffer-d1 is 15 characters, you should not have trouble logging into the community. If the behavior persists, and clearing your browser's cache doesn't help, please connect with us through a support case.
We're happy to take a closer look at what might be getting in the way.
Hi, EricSchaffer-d1!
Usernames must be at least two characters long and no more than 15. You can use unicode letters (including accented and non-Western characters), numbers, dashes, and underscores. Spaces aren't allowed.
Here’s how to change your username in E-Learning Heroes:
- Sign in to E-Learning Heroes: https://community.articulate.com
- Click your avatar in the upper-right corner and choose “My Settings” from the menu that appears.
- When your settings load, click “Edit” next to your username.
- Enter your new username and click “Save.”
If you're unable to access the community at all to change your username, it'd be helpful to view a screenshot or screen recording when you attempt to log in. We'll be happy to help!