Forum Discussion
Issue Logging into Rise
Hello All,
I'm having trouble logging into Rise.
Error:
There was an error logging you in; please try again. You may need to clear your browser cache first.
Tried clearing the cache, also restarted the machine, still we are getting this error.
Please help.
Thanks and regards,
Shraddha
Hello DigitalHelsci,
I have good news to share! We monitored our systems overnight, and they’ve remained stable. This issue is resolved. Thanks so much for your patience.
If you run into any issues using Articulate 360 going forward, please let us know.
7 Replies
Me too. Thanks for reporting this. I've cleared my cache and still can't get in.
Hi ShraddhaM and Amanda-Gunning,
Rise 360 is currently having technical difficulties. Our engineers are working to resolve the situation as quickly as possible.
I appreciate the troubleshooting you've already tried. I apologize for the disruption, and I'll let you know as soon as Rise 360 is fully operational again.
You can also see real-time status updates here. To receive notifications of status changes in the future, click the "Subscribe" button in the upper right corner of the status page.
Hello ShraddhaM and Amanda-Gunning, 🎉
I’m happy to confirm that Rise 360 access has been restored and is fully functional. We apologize for the disruption. We have updated the status here.
Let us know if you still have issues, and we’ll work closely with you.
Hello dear all,
I'm having this issue today
in report I see all is functional though
Is there any info concerning this?
Many thanks in adavnceHi DigitalHelsci,
Thanks for reaching out and sharing what you’re seeing! We did experience an issue with our cloud service provider earlier that affected access to several Articulate 360 products.
Everything is more stable now, though our systems are still intermittently available as we continue to monitor. We’ve also observed some delays with AI features and Articulate 360 email notifications, and our team is keeping a close eye on things until we receive full confirmation from our provider.
You can follow the latest updates on our Articulate Status page. I’m sorry to hear this disruption impacted your work, and I appreciate your patience while things fully recover.
Hello DigitalHelsci,
I have good news to share! We monitored our systems overnight, and they’ve remained stable. This issue is resolved. Thanks so much for your patience.
If you run into any issues using Articulate 360 going forward, please let us know.
