Forum Discussion

EricSchaffer-d1's avatar
EricSchaffer-d1
Community Member
22 days ago
Solved

Log in not working

Apparently Articulate has changed their policy on Usernames for log ins. I went to log in to the Community this morning and was told my Username is too long. I was able to get into my Storyline accou...
  • StevenBenassi's avatar
    StevenBenassi
    19 days ago

    Hi EricSchaffer-d1​,

    Great to see that Kelly has been helping you.

    Since EricSchaffer-d1 is 15 characters, you should not have trouble logging into the community. If the behavior persists, and clearing your browser's cache doesn't help, please connect with us through a support case.

    We're happy to take a closer look at what might be getting in the way.