Forum Discussion
Log in not working
Hi EricSchaffer-d1,
Great to see that Kelly has been helping you.
Since EricSchaffer-d1 is 15 characters, you should not have trouble logging into the community. If the behavior persists, and clearing your browser's cache doesn't help, please connect with us through a support case.
We're happy to take a closer look at what might be getting in the way.
KellyAuner It happened again this morning. I opened a question on the community and wanted to answer it. When I went to login I was sent to a different site that won't take my login. It looked totally different. I think there may be some type of redirection hack in the community. This is making me very leery to login and answer question. Please look into this.
Hey EricSchaffer-d1,
So sorry to hear that you're still having trouble logging into the community.
We haven't seen any recent reports of unexpected redirection behavior from other users. When accessing the community, users are brought to the main Articulate login page first. This may give the impression that you're "leaving" the community instance, but this is the expected behavior when logging in.
Can you confirm if this is the page you're being redirected to?
If not, do you mind providing a screenshot of what you're seeing on your end so we can take a closer look? If you prefer to share that privately, please do so through a support case.
Looking forward to hearing from you!
Normally I get this screen, and everything looks and works fine. The next time I get the strange login I will take a screenshot and start a case.
No problem, EricSchaffer-d1. Thanks for following up!
Please let us know if you run into any setbacks moving forward.