Forum Discussion

Tibor_Marte's avatar
Tibor_Marte
Community Member
2 years ago

Login issue: {"name":"AxiosError"}

Hi Everyone, I am getting this error {"name":"AxiosError"} since this morning when I try to log in. The desktop app logged me out and just did the usual "please sign in" thing (it happens), but...
Articulate 360
RadoBandola-662's avatar
RadoBandola-662
Community Member
2 years ago

I also tried removing and reinstalling and it did not help.

Tibor_Marte's avatar
Tibor_Marte
Community Member
2 years ago

Hi Rado, RadoBandola-662 

Yesterday I received a super working solution/workaround for my ticket from the support.

Please check this:
Basically make another browser as default in the windows, log in to Articualte in this browser and then click on the desktop sign in button.

1. Try signing in to the Articulate 360 website before signing in to the Articulate 360 desktop app. Just visit https://id.articulate.com/ and sign in using Edge or Firefox.
2. Change your computer's default browser to the one you used above and launch Articulate 360. If it works, you can set your default browser back to Chrome.

I hope it can help you as well.
A bit crazy that it seems that the chrome and the desktop app are not friends all the time. Even if I use it for years without seeing this issue it just happened.