Forum Discussion

RalFuentes-0057's avatar
RalFuentes-0057
Community Member
6 months ago

Login Issue: No Redirection to Login Page and 'Could Not Open the Port' Error

My issue is when logging in; it doesn't redirect you to the page to enter your login details and stays on "Could not open the port." I have already tried uninstalling and reinstalling, updating the s...
Articulate 360
community
EricSantos's avatar
EricSantos
Staff
6 months ago

Hi RalFuentes-0057,

I'm sorry you're experiencing this issue, and I appreciate the extensive troubleshooting you've already done!

If you don't mind, I'd like to recommend more ideas to resolve the issue. Please follow the steps in this article to remove all Articulate 360 files and registry keys from your computer so we can start completely fresh.

Let me know if that helps. I'm more than happy to assist further as needed. If you want more targeted help, you can also connect with us privately in a support case.

  • SirenaClark's avatar
    SirenaClark
    Community Member
    6 months ago

    This has been happening for me as well, ever since I updated my apps last week, which required uninstall, reinstall, so I have already tried your additional steps. This is happening every time a new project is started within your application since the recent update. I have already put in a case, but just want to say, uninstall/reinstall did nothing to correct this ongoing error.

    • LaurenDuvall's avatar
      LaurenDuvall
      Staff
      6 months ago

      Hi SirenaClark! Thank you for sharing your experience and submitting a case! Our team is actively investigating this error and will continue working with you in your support case. I appreciate you taking the time to report this!