Forum Discussion

RalFuentes-0057's avatar
RalFuentes-0057
Community Member
8 days ago

Login Issue: No Redirection to Login Page and 'Could Not Open the Port' Error

My issue is when logging in; it doesn't redirect you to the page to enter your login details and stays on "Could not open the port." I have already tried uninstalling and reinstalling, updating the s...
Articulate 360
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SirenaClark's avatar
SirenaClark
Community Member
5 days ago
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This has been happening for me as well, ever since I updated my apps last week, which required uninstall, reinstall, so I have already tried your additional steps. This is happening every time a new project is started within your application since the recent update. I have already put in a case, but just want to say, uninstall/reinstall did nothing to correct this ongoing error.

LaurenDuvall's avatar
LaurenDuvall
Staff
5 days ago
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Hi SirenaClark! Thank you for sharing your experience and submitting a case! Our team is actively investigating this error and will continue working with you in your support case. I appreciate you taking the time to report this!

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Error","id":"message:1221158","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:1413686"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:1221158"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1221158"},"body@stripHtml({\"truncateLength\":200})":" My issue is when logging in; it doesn't redirect you to the page to enter your login details and stays on \"Could not open the port.\" I have already tried uninstalling and reinstalling, updating the s...","body@stringLength":"701","rawBody":"

My issue is when logging in; it doesn't redirect you to the page to enter your login details and stays on \"Could not open the port.\" I have already tried uninstalling and reinstalling, updating the system, and granting accessibility permissions in the firewall for the application, but it remains the same.

\n\n

 

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Hi SirenaClark! Thank you for sharing your experience and submitting a case! Our team is actively investigating this error and will continue working with you in your support case. I appreciate you taking the time to report this!

","body@stringLength":"533","rawBody":"

Hi ! Thank you for sharing your experience and submitting a case! Our team is actively investigating this error and will continue working with you in your support case. I appreciate you taking the time to report this!

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This has been happening for me as well, ever since I updated my apps last week, which required uninstall, reinstall, so I have already tried your additional steps. This is happening every time a new project is started within your application since the recent update. I have already put in a case, but just want to say, uninstall/reinstall did nothing to correct this ongoing error.

","body@stringLength":"388","rawBody":"

This has been happening for me as well, ever since I updated my apps last week, which required uninstall, reinstall, so I have already tried your additional steps. This is happening every time a new project is started within your application since the recent update. I have already put in a case, but just want to say, uninstall/reinstall did nothing to correct this ongoing error.

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