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LouiseLindop's avatar
LouiseLindop
Community Member
7 months ago

Loosing slide layout setting

I wondered, is anyone else having issues losing their slide layout selection? I am applying my layout in the normal manner, but when returning to the .story the next time/next day (or whenever), randomly one, two or three slides (always different ones) in the file will have lost their master slide setting, returning it to a blank setting, but still showing the correct master in the thumbnail at the left of the screen. In 10 yrs+ using Storyline, I've never seen this, then for the last few weeks, every day. I can check all slides are good, save, exit Storyline or just close the .story, open it again and they are randomly gone. I will report this to support, but wondered if anyone else had experienced this? Thanks!

  • Hi Louise!

    Sorry to hear that Storyline isn't saving your Layouts!

    I see that you've also opened a support case being handled by my colleague, Jan Lua. It looks like Jan Lua just replied to your e-mail sharing insight and troubleshooting steps. I suggest giving those a shot to see if that does the trick!

    We can continue the conversation through your case to keep all information in one spot.