Forum Discussion

agnieszkagorgon's avatar
agnieszkagorgon
Community Member
7 years ago

Lost Comments in Review

A client of mine recently held 2 review meetings, one on Aug. 16, the other on Aug. 20. Two modules were reviewed at each meeting. Comments for each module were posted on Articulate Review, howeve...
Review 360
KatieRiggio's avatar
KatieRiggio
Staff
5 years ago

Hello Anne,

Thanks for taking the time to share what's going on! 

Have you had a chance to try the steps Alyssa shared in this discussion?

Hi Anne! Tell me more about the comments that are disappearing from Review 360. Have you tried clicking the Feedback tab? You can also try clicking the three dots and selecting Show Resolved Comments.

If the comments are not there, would you be willing to share the Review 360 URL with us privately? You can use this link. We'll dig in and let you what we find!

AnneDeFelice-7b's avatar
AnneDeFelice-7b
Community Member
5 years ago

Hi Kate,

This is actually something that happens right after you type the comment...it just disappears. I can't remember the exact steps, but if it happens once again I will note all the behavior and write it up for you. (It has also happened to a colleague.)

Thanks,
anne

  • JasonThompson-f's avatar
    JasonThompson-f
    Community Member
    3 years ago

    Realize this is a little late, but for others this may be helpful - I've found if I click on a review link and go to leave a comment without first selecting a slide, or clicking on the title slide, the comments will often immediately disappear when I press enter - going to 'feedback' pane though they are visible. I think what's happening is if you don't select a slide (or click on the first slide you start on), it's not associating the comment with a particular slide, so won't appear in normal Review view which shows the comments for a specific slide, only on the Feedback tab seems to show those comments.

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