Forum Discussion
Lost Credits for AI Avatars
Can anyone tell me why I lost nearly 90,000 credits when my Articulate license auto-renewed?
Hi, GeorgeMoureau!
I checked out your case and see this has been resolved. Thanks for your patience as we worked through this!
4 Replies
I managed to connect with someone at the 800 number. She took care of it.
Hi GeorgeMoureau,
Thanks for reaching out! I can understand how it may feel alarming to see credits missing.
Currently, credits don’t roll over when a subscription renews. I also see that you’ve connected with my teammate, Darwin, about this in a support case, so we’ll continue the conversation there!
HI Kelly, I get it. My mistake. I see the disclaimer in emails it just didn't register. Moving on, why on earth is it so tedious to buy more? I've been waiting since last Friday to get this resolved and I still haven't heard from your billing department. They have slowed me down and impacted productivity. I just want to buy more credits and move on....
Hi, GeorgeMoureau!
I checked out your case and see this has been resolved. Thanks for your patience as we worked through this!