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MeleahGayle's avatar
MeleahGayle
Community Member
3 years ago

Lost files

Hello! I have been having computer problems and working with Dell Tech Support for the last 3 weeks to solve them. Their final solution was to wipe my OS. I purchased an external hard drive and saved all my files to this hard drive. Something went wrong in the process because by SL project I've been working on for over a week has disappeared. Is there any possibility that the file is also stored on SL's end? 

Thank you!

  • MeleahGayle's avatar
    MeleahGayle
    Community Member

    I forgot to add that I uploaded a Web Version of the file onto my AWS S3 account. If I can recover from AWS, will that "web version" restore an editable copy? 

  • Sorry Articulate do not save a copy and the published files cannot be restored.