Forum Discussion

SuHo's avatar
SuHo
Community Member
2 years ago

Marking Rise as complete after finishing 10th Storyline block instead of 13th block

Dear Articulate team,

I am experiencing an issue with Rise where I have integrated 13 Storyline blocks that need to be completed in sequence. The Rise e-learning should only be listed as completed in the LMS when the user has finished the last Storyline block. I have set this up in the export settings by selecting "Track using Storyline block" and then selecting the name of the 13th Storyline file. However, regardless of the order in which the Storyline blocks are completed, Rise is always marking the e-learning as complete after the user finishes the 10th Storyline block. This has been tested by multiple colleagues and we are all experiencing the same issue. Could this possibly be a bug?

Thank you and kind regards,
Susanne

rise 360
  • SuHo's avatar
    SuHo
    Community Member
    2 years ago

    I tried on the SCORM Cloud - the behaviour was the same. So for sure, the LMS is not the problem.

    Kind regards
    Susanne

  • EricSantos's avatar
    EricSantos
    Staff
    2 years ago

    Hi Su,

    I'm sorry you're hitting this snag! I recommend sharing your Rise course with our Support Team so we can take a look at your setup. You can submit a case here, and our Support Engineers will send you instructions on sharing the course.

    Thank you!

  • SuHo's avatar
    SuHo
    Community Member
    2 years ago

    Hello Eric,

    thanks a lot! 

    Thanks to your supportteam: Several tests led me to conclude that the last four questions (q10-13) were published incorrectly. I republished them to Review (making sure the Tracking is set to "Slides Viewed 2 of 2").

    Kind regards
    Susanne

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