Forum Discussion
Matching drop-down graded question - not working with PC touchscreens
Hi everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 128, we've included important fixes and new features. We've released a fix for:
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Matching drop-down questions didn’t respond to taps on iOS 27 devices.
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help.
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Hi! I've also been searching for this and came across this post. I'd just like to add in that we have experienced this bug (?) as well. When testing drop down boxes on a laptop touch screen, we aren't able to interact with it. Hopefully we can get some light shed on this issue from Articulate as it's definitely not ideal.
AliceLutrey-9a8 and SaraMcGuire-d23, Thanks for chiming in! You’re not alone! Others have run into the same thing with touchscreen laptops. These devices don’t trigger the mobile player in Storyline, so touch gestures (like tapping dropdowns or swiping) don’t always work as expected. We’ve shared this with our Product team as a feature request and are monitoring how it impacts folks. We really appreciate you adding your voice here!
Hi Lauren,
Echoing what Alice replied, we've also had to convert all of our drop down questions into multiple choice as while uncommon for a learner to encounter, it would completely stop their progression if their only device was a non-iPad tablet, or a laptop without a working touchpad (which is the case for one of our testing devices). We only recently started using drop downs as a way to replace drag-and-drops, so to now have to only use multiple choice is limiting in how we can develop questions.
I'd also like to anecdotally say that I'm not sure 'feature request' gives users a lot of reassurance that something will happen, particuarly when you say that you're monitoring how it impacts folks. Understandably, it's a niche circumstance to even discover this flaw, so it's probably not going to become a large scale impact as most users are on a PC or iPad. Niche as it is though, this issue seems less like a 'feature' and more like an oversight of development. Particuarly as it's outside of the behaviour users would expect when including it in their course. I totally understand that this is just the wording you're meant to be using, but I just wanted to provide some feedback on how that term is received as a user.
Thank you, and I'd love to hear about this being fixed soon so we're able to incorporate some more variety in our questions again.Hi LaurenDuvall & team, with the latest i0S/iPadOS 27 update, the dropdown function no longer works on iPhones/iPads either - see below troubleshooting table.
I understand from your above comment that this could be due to the mobile player not being triggered. As the majority of our workforce uses iPad, this is significantly affecting some of our courses.
Can the team please investigate this? Thanks.
Test Device / OS Result SCORM launched through SuccessFactors iPad – iPadOS 26 ✅ Working SCORM launched through SuccessFactors iPhone – iOS 26 ✅ Working SCORM launched through SuccessFactors Android phone ✅ Working SCORM launched through SuccessFactors iPad – iPadOS 27 ❌ Dropdown not working SCORM launched through SuccessFactors iPhone – iOS 27 ❌ Dropdown not working Articulate Review link iPhone – iOS 26 ✅ Working Articulate Review link iOS/iPadOS 27 devices ❌ Dropdown not working Safari iOS/iPadOS 27 ❌ Dropdown not working Edge iOS/iPadOS 27 ❌ Dropdown not working New basic test course, freshly published iOS/iPadOS 27 ❌ Dropdown not working Existing real course, republished iOS/iPadOS 27 ❌ Dropdown not working Modern player iOS/iPadOS 27 ❌ Dropdown not working Classic player iOS/iPadOS 27 ❌ Dropdown not working Hi AnikaK,
I appreciate you taking the time to document this so thoroughly!
I’ve confirmed that what you’re experiencing is a logged bug affecting dropdown interactions in Storyline courses on iOS/iPadOS 27. I understand how disruptive this is, especially when most of your workforce uses iPads.
The testing you shared is especially helpful since the behavior also occurs in Review 360 and in a newly published basic course. That gives us useful context around how broadly the issue is affecting your content.
We’ll share any relevant updates in this discussion when we have news.
