Forum Discussion
Matching drop-down graded question - not working with PC touchscreens
Hi everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 128, we've included important fixes and new features. We've released a fix for:
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Matching drop-down questions didn’t respond to taps on iOS 27 devices.
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help.
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AliceLutrey-9a8 and SaraMcGuire-d23, Thanks for chiming in! You’re not alone! Others have run into the same thing with touchscreen laptops. These devices don’t trigger the mobile player in Storyline, so touch gestures (like tapping dropdowns or swiping) don’t always work as expected. We’ve shared this with our Product team as a feature request and are monitoring how it impacts folks. We really appreciate you adding your voice here!
Hi LaurenDuvall & team, with the latest i0S/iPadOS 27 update, the dropdown function no longer works on iPhones/iPads either - see below troubleshooting table.
I understand from your above comment that this could be due to the mobile player not being triggered. As the majority of our workforce uses iPad, this is significantly affecting some of our courses.
Can the team please investigate this? Thanks.
| Test | Device / OS | Result |
|---|---|---|
| SCORM launched through SuccessFactors | iPad – iPadOS 26 | ✅ Working |
| SCORM launched through SuccessFactors | iPhone – iOS 26 | ✅ Working |
| SCORM launched through SuccessFactors | Android phone | ✅ Working |
| SCORM launched through SuccessFactors | iPad – iPadOS 27 | ❌ Dropdown not working |
| SCORM launched through SuccessFactors | iPhone – iOS 27 | ❌ Dropdown not working |
| Articulate Review link | iPhone – iOS 26 | ✅ Working |
| Articulate Review link | iOS/iPadOS 27 devices | ❌ Dropdown not working |
| Safari | iOS/iPadOS 27 | ❌ Dropdown not working |
| Edge | iOS/iPadOS 27 | ❌ Dropdown not working |
| New basic test course, freshly published | iOS/iPadOS 27 | ❌ Dropdown not working |
| Existing real course, republished | iOS/iPadOS 27 | ❌ Dropdown not working |
| Modern player | iOS/iPadOS 27 | ❌ Dropdown not working |
| Classic player | iOS/iPadOS 27 | ❌ Dropdown not working |
Hi AnikaK,
I appreciate you taking the time to document this so thoroughly!
I’ve confirmed that what you’re experiencing is a logged bug affecting dropdown interactions in Storyline courses on iOS/iPadOS 27. I understand how disruptive this is, especially when most of your workforce uses iPads.
The testing you shared is especially helpful since the behavior also occurs in Review 360 and in a newly published basic course. That gives us useful context around how broadly the issue is affecting your content.
We’ll share any relevant updates in this discussion when we have news.Thank you JMManalili. Look forward to hearing your update. Is there any indication as to how long this may take?
Hi JMManalili Thanks for the update - a timeline to have this resolved would be highly appreciated as we are currently working through interim solutions but would love to be able to advise affected people on when this may be fixed. Thank you.
