Forum Discussion
Matching dropdown slide not resetting via "restart course" trigger
I've seen this discussed in another post on the site, but nothing is working for me.
I have a dropdown matching slide, and on the "incorrect" feedback layer, the request is to have two buttons on the incorrect feedback layer - one to try again, and another to show a static slide that displays the correct answers. I've attached a "restart course" trigger to the try again button.
The restart course trigger reloads the first slide, but all the previously-selected answers are still visible in the dropdown fields. Restarting does not reset the dropdowns to display "--Select--"
I have the matching slide properties set to "Reset to initial state" and I've tried the restart course trigger AND the jump to slide trigger. I cannot find anything that will fully reset that slide.
And yes, my Storyline 360 app is fully up to date. Any help would be appreciated. Thanks in advance!
4 Replies
Can you share the project? If you are confident you have it triggered properly, I recommend submitting a case -
I'm unsure if this is the same issue I ran into on a course last year, but my solution ended up being to use a JumpTo trigger sending the learner back to the beginning, and then a Reset Results When the Timeline Starts of the slide I send them back to. For me it's a Quiz Instructions slide but for you I assume it would be the first question. I think the results slide is actually the one that retains the chosen answers in a way.
Thank you Andrew - part of the challenge is that I'm not using a results slide, so the reset results trigger isn't an option as there's nothing to assign it to. It's just a single matching/dropdown slide with correct/incorrect feedback layers. Thus, even the "jump to" trigger is simply jumping back to the start of the timeline on this same slide, but it's not resetting the selected answers.
I would confirm that there are no Trigger Order issues on the objects with the Restart Course Trigger. You will not need a Jump if you are using Restart Course.
