Forum Discussion
matching quiz question submit button not working
I have had several users not be able to submit their answers for a matching quiz question in Rise, and then not be able to complete the quiz. How do I resolve this?
11 Replies
Hi Elisabeth,
I’m sorry that you’re having some trouble here.
The quickest way to resolve this issue is to have our Support Team take a look. You can submit a case here.
When you submit your case, the more information you can give our support team, the easier it will be for them to find a solution. For example: Are your users accessing the course via your LMS? What environment are your users having troubles in (specific browsers, for example)? Were you able to reproduce the issue on your end? It's also helpful if you can provide them a link to the course so they can see if they can reproduce the issue.
In the meantime, if there's anything else I can do to help, please let me know!
I'm having the same issue, Elisabeth did support fix the problem with the matching quiz submit button not working?
Hi Spencer,
I'm sorry you're also experiencing this issue! I would definitely reach out to our Support Team so they can take a look. You can submit a case here.
Let me know if there's anything else I can do to help. :)
Hi - I'm having the exact same issue as Spencer and Elisabeth. 5 quiz questions in a Rise 360 module.
The last question is a matching question. It works fine in preview mode but once published to the LMS in Scorm 1.2, the submit button just becomes dormant and nothing happens when the user matches the answers and clicks Submit. You'd expect the Correct/Incorrect pop up to appear with feedback but that does not happen. As a result the user is stuck on this slide and can't move forward.
Support ticket opened but if anyone else has a quick fix it would be greatly appreciated.Hi there, Shane. I see that Phil is working with you on your support ticket. Feel free to share the solution here to help others!
We figured this out thankfully.
We had been using Storyline 2 and when publishing to the LMS the Initial File directory had been set as index_lms.html. When publishing to the LMS using Rise though we discovered the initial file needs to be set as scormdriver/indexAPI.html
This fixed the issue on the question and on overall tracking of the module.
Glad to hear you finally solved it, Shane! Thanks for the update.
Hi Shane, Please help me. Even I am facing the same issue. After publishing the file, the submit button is not working. Please help.
Hi there, Darshan. We'll be happy to help you out if you'd like to work with us privately. Open a case with us by clicking here, and we can troubleshoot your file. Thanks!
I am also having this problem. All responses were over a year ago. Is this a common problem that must be corrected by Storyline staff each time the feature is used?
Hi, Chimere! I'm sorry to hear you're having the same problem. Would you mind sending us a copy of your Storyline file using this link? We'd love to troubleshoot your file to see what's causing the issue.
