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DaivaBanait's avatar
DaivaBanait
Community Member
2 months ago
Solved

"media could not be loaded"

I’m having a weird issue with video uploads in Rise – wondering if anyone else is experiencing this? Since yesterday, I haven’t been able to upload any video files – even the ones that used to work...
  • EricSantos's avatar
    12 days ago

    Hi DaivaBanait,

    I'm happy to let you know we released a new update for Rise 360! This update fixes the issue you encountered:

    • Fixed: Video files with spaces in their names failed to upload when the Preserve file quality option was enabled.

     

    There's nothing to install for web apps. New features and fixes are immediately available.

    Let me know if you have any questions about this update or the issue you reported.